Remote Access and Imposter Scams: What You Need to Know

In today’s fast-paced world, fraudsters are evolving just as quickly as technology. Because of this, two scams in particular are seeing sharp increases in both frequency and impact: remote access scams and imposter fraud.

As a busy professional or family managing a packed schedule, understanding these risks and knowing how to better protect against them is essential.

What Are Remote Access Scams?

These scams occur when a scammer contacts you claiming to be from a bank, tech support service, or another trusted organization.

Their goal is to trick you into giving them remote access to your device — or worse, your financial information.

Red Flags to Watch For:

• Unsolicited calls or emails asking you to install software or “verify” activity
• Pop-up messages claiming your device has a virus
• Pressure to act quickly to avoid a financial loss or tech problem

How to Protect Yourself:

• Never click links in unsolicited emails or texts
• Never give remote access to your device unless you initiated the contact
• Verify the caller using official contact details (never the number they provide)
• Don’t panic: Scammers rely on urgency to cloud your judgment

For more tips and tricks to protect yourself against Remote Access Scams, check out this infographic from the American Bankers Association.

Understanding Imposter Scams

Imposter scams happen when a criminal pretends to be someone you trust — your bank, a government agency, a credit card company, or even a friend or family member.

Common Tactics:

• “Your account has been compromised. Please confirm your username and password.”
• “This is the IRS. If you don’t pay now, you could face legal consequences.”
• “Your utility bill is overdue. We’ll shut off service if you don’t pay today.”
• “To process an incoming transaction, please provide your login information and PIN number.”

The FTC reports that government imposter scams surged from $171 million in 2023 to $789 million in 2024.

The broader picture is even more alarming—total consumer fraud losses rose 25%, reaching $12.5 billion last year.

What You Can Do Today to Fight Fraud

While the numbers are sobering, there’s good news: you’re not powerless.

At Waterford Bank, we witness daily how creative fraudsters can be—and how critical it is for both individuals and businesses to stay one step ahead.

Our team is here to help, but your awareness and action are your first lines of defense. To help, here are a few practical steps you can take now:

• Turn on Notifi Alerts through online or mobile banking to get real-time updates on account activity.
• Use dual controls and Positive Pay to stop unauthorized transactions before they clear.
• Educate your family and team about red flags and what a real call from the bank sounds like (hint: we’ll never ask for your password or PIN!)
• Verify, don’t trust. When in doubt, call the bank directly.
• Report suspicious activity to Waterford Bank directly to your banker or by calling us at 866-707-2871, to the FTC at https://reportfraud.ftc.gov/, and to the FBI at https://www.ic3.gov/.

Let’s Talk, We’re Here to Help

Scams may be getting smarter, but so are the solutions to fight them. At Waterford Bank, we’re here to help you protect what matters most—from your finances to your peace of mind.

Have questions about fraud protection tools like Notifi, ACH Filter, or Positive Pay? Connect with our Treasury Management team today for personalized guidance.

Stay informed, secure, and connected with Waterford Bank.