• Do you have a technical question or need help with your personal banking account?
    Contact our Customer Care Help Line for assistance.

Waterford Customer Care

Waterford Bank, N.A. is growing, but we will never lose sight of why we were founded – to deliver financial services beyond expectations. To that end, we have created the Waterford Customer Care Team, a group of highly trained service agents who are ready to assist our personal customers. Business customers should contact their Treasury Management Representative for assistance.

Let's Connect

You can reach the Customer Care Team by email or phone, Monday – Friday, 8:30 A.M. – 5:00 P.M.

Our Capabilities

Having a little trouble with online banking? Need a hand setting up debit card alerts? No problem! The Waterford Customer Care Team is ready to help you across a variety of needs.

Online & Mobile Banking

We’re here to help you establish services, change passwords, and unlock accounts.

Products & Services

From setting up recurring bill payments to enabling restrictions with the Card Valet Mobile App, we can help.

Account Assistance

Seeing a suspicious transaction? Need a new debit card? We’re here to help with any questions that may arise.

Contact Information

We make updating your preferred mailing address, email contact, and phone number perfectly simple.

Additional Needs

No matter the hurdle, we’re ready to offer comprehensive solutions to provide you the ideal banking experience.

A group of female bankers smiling in the lobby.

Our Team. Your Neighbors.

This isn’t some far-off call center across the world – or even the country. The Waterford Customer Care Team is staffed with bankers you already know and trust from our Ohio and Michigan offices.

Our bankers have a vested interest in helping you succeed, because you are more than just a customer, you’re our neighbor. We live and work in the same communities you do and are ready to provide quick solutions to meet your unique needs.

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Privacy Policy

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