Here’s what to expect:

• Our website, waterfordbankna.com, will be updated later this year as part of our continued investment in a more modern and accessible banking experience. You can enjoy our new online banking product and navigation framed around your banking needs from our new, more secure URL of waterford.bank.
• Online Banking Experience – Personal and business online banking will transition to one secure login platform and credentials, providing a more seamless way to access your accounts and services.
• Waterford Bank Mobile Banking App – We will bring our personal and business mobile banking together into one convenient app, creating a more consistent experience across devices.
• Enhanced Product Offering and Implementation – This transition positions us to introduce expanded digital tools and services over time. Business customers will gain access to additional solutions such as integrated Accounts Receivable and Accounts Payable capabilities and Zelle® for Business. Personal banking customers will benefit from an improved Zelle experience with a more streamlined enrollment process separate from Bill Pay.

Here’s what isn’t changing:

• Waterford Bank cards and checks – Your debit and credit cards, checks, and similar personal banking items are not changing and will still be usable.
• Current products and features – The products and services you use today will continue without interruption. Any future enhancements will be introduced thoughtfully and communicated in advance.
• Our commitment to relationship banking – While our digital tools are evolving, our approach is not. You will continue to work with the same people who know you, understand your goals, and are committed to providing responsive, thoughtful service.

We are unveiling our new online and mobile banking experience on Thursday, September 24.  Our website www.waterfordbankna.com, transitioning to waterford.bank, will also undergo an upgrade in early Q4.

Trust is foundational to your banking relationship, especially as fraud risks continue to grow. If you have any questions about these changes or would like to verify the authenticity of a communication from Waterford Bank, contact our Customer Care line at (855) 896-2064 or stop by your local branch.

Later this year, we will begin introducing our redesigned website, created to make it easier to access the services and information you rely on. The updated experience reflects our continued investment in serving you well.

Yes, instead of having separate login locations for personal and online banking, there will be one streamlined login portal.

If you use only personal or only business online banking currently, your username and password will remain the same.

If you use both personal and business online banking and currently have separate logins, you will access both through one unified set of login credentials after the transition. The first time you login, you will click the “register” button to get started. It is important that you have the correct email and phone numbers tied to this account for identification purposes.

If you use only personal or only business online banking currently, your username and password will remain the same.

If you use both personal and business online banking and currently have separate logins, you will access both through one unified set of login credentials after the transition.

Yes. Both will be accessible through a unified online banking experience.

Bill Pay services are expected to remain uninterrupted. Zelle will now be outside of the Bill Pay application, allowing for seamless setup. Limits for personal use of Zelle will not change; those will remain the same. Business customers will now have access to Zelle as well.

Business customers will gain access to Zelle® for Business.

Personal banking customers see an improved Zelle® experience with a more streamlined enrollment process separate from Bill Pay.

Migration to the new Mobile Banking App will occur on Thursday, September 24. For users who already use the Personal Mobile Banking App, you will be redirected to download the new integrated Mobile Banking App upon launching the current version.

Users who only had Business Mobile Banking will need to visit their respective app store to download the new Mobile Banking App.

Current users of our mobile app will begin to see brand updates later this year, including a new welcome screen, login page, and navigation options. Additional functionality and features will be updated as the rollout nears.

For users who only have personal login credentials, your same credentials will carry over to log into the new app. For users who had both personal and business logins, you will be prompted to create a new username and password the first time you login.

Biometric authentication, will still be available, but will need to be reenabled the the first time you log into the new mobile banking experience.

Migration to the new app will occur on Thursday, September 24.