A New Digital Banking Experience Is Coming

Here’s what to expect:

• Our website, waterfordbankna.com, will be updated later this year as part of our continued investment in a more modern and accessible banking experience. You can enjoy our new online banking product and navigation framed around your banking needs from our existing URL.
• Online Banking Experience – Personal and business online banking will transition to one secure login platform and credentials, providing a more seamless way to access your accounts and services.
• Waterford Bank Mobile Banking App – We will bring our personal and business mobile banking together into one convenient app, creating a more consistent experience across devices.
• Enhanced Product Offering and Implementation – This transition positions us to introduce expanded digital tools and services over time. Business customers will gain access to additional solutions such as integrated Accounts Receivable and Accounts Payable capabilities and Zelle® for Business. Personal banking customers will benefit from an improved Zelle experience with a more streamlined enrollment process separate from Bill Pay.

Here’s what isn’t changing:

• Login credentials – While there will be one login location, your credentials for accessing online and mobile banking are not expected to change. Any potential credential changes will be communicated in advance.
• Waterford Bank cards and checks – Your debit and credit cards, checks, and similar personal banking items are not changing and will still be usable.
• Current products and features – The products and services you use today will continue without interruption. Any future enhancements will be introduced thoughtfully and communicated in advance.
• Our commitment to relationship banking – While our digital tools are evolving, our approach is not. You will continue to work with the same people who know you, understand your goals, and are committed to providing responsive, thoughtful service.

We are unveiling our new website and banking experience on www.waterfordbankna.com later this year. Waterford Bank mobile banking app users will also see changes rolling out around the same time.

As we move through the projects, we will continue to update this page in advance of any changes.

Trust is foundational to your banking relationship, especially as fraud risks continue to grow. If you have any questions about these changes or would like to verify the authenticity of a communication from Waterford Bank, contact our Customer Care line at (855) 896-2064 or stop by your local branch.

Later this year, we will begin introducing our redesigned website, created to make it easier to access the services and information you rely on. The updated experience reflects our continued investment in serving you well.

We’ve reoriented the navigation of waterfordbankna.com around your banking needs rather than our products. The customers and focus groups we collaborated with during the redesign process found this navigation to be more intuitive, making it easier to identify and acquire the products they needed. It also aligns our digital experience with emerging best practices in the financial services industry.

Yes, instead of having separate login locations for personal and business online banking, there will be one streamlined login portal.

If you use only personal or only business online banking currently, your username and password will remain the same.

If you use both personal and business online banking and currently have separate logins, you will access both through one unified set of login credentials after the transition. More details about credential updates will be released as the rollout progresses.

If you use only personal or only business online banking currently, your username and password will remain the same.

If you use both personal and business online banking and currently have separate logins, you will access both through one unified set of login credentials after the transition. More details about credential updates will be released as the rollout progresses.

Yes. Both will be accessible through a unified online banking experience.

Bill Pay services are expected to remain uninterrupted. More information will be provided prior to launch. Zelle will now be outside of the Bill Pay application, allowing for seamless setup. Limits will not change and business customers will now have access to Zelle as well.

Business customers will gain access to Zelle® for Business.

Personal banking customers see an improved Zelle® experience with a more streamlined enrollment process separate from Bill Pay.

Details about migration to the new app, along with any details for downloading, will be shared closer to launch.

Current users of our mobile app will begin to see brand updates later this year, including a new welcome screen, login page, and navigation options. Additional functionality and features will be updated as the rollout nears.

No. You will use your same credentials to log into the app. Biometric authentication, such as face and fingerprint ID—if previously activated—will also remain, though you may need to reenable these the first time you log into the new mobile banking experience.

Details about migration to the new app, along with any details for downloading, will be shared closer to launch anticipated later this year.