Eric Perron, AVP, Information Technology
Waterford Bank, N.A. is growing and that’s a great thing. As a result of this year’s merger with Clarkston State Bank, we’ve added employees, accounts, and most importantly you – our customers.
With this growth comes change for the better.
We have created the “Waterford Customer Care” group, comprised of highly trained service agents who will receive calls and emails through a toll-free hotline and a new Customer Care email address. These two formal communication paths are available for our personal banking customers who need help with:
- Account Assistance and Transaction Review
- Online Banking
- Mobile Banking or one of our other Mobile Apps
- Updating their contact information
- Any additional needs a customer may have
These contact channels will provide a one stop shop to getting your questions or issues resolved, with an experienced team eager to help.
Customer Care Team
So, who is actually behind that email or phone call? Our Customer Care Team are bankers you’ve already come to know and work with, located at our Toledo, OH; Perrysburg, OH; Clarkston, MI; and Troy, MI offices.
The bankers who greet you at our offices are the same people who make up our Waterford Customer Care Team.
This team will monitor the Customer Care email inbox and phone line in real-time, ready to provide you with comprehensive account and product solutions.
Effective October 26, 2020, Customer Care will be live. If you’re a personal banking customer and need assistance, you can contact us by:
Please note, business customers should continue to contact their Treasury Management Representative for assistance.
As we continue to add new products and services, we want to ensure you always have a direct line of communication with us – so, when you have questions, we can provide answers. Our Bank was built on delivering financial services beyond expectations, and our commitment to deliver has never wavered. Learn more about what our Customer Care Team can do for you here.
About the Author
Eric Perron is an Assistant Vice President of Information Technology at Waterford Bank, N.A. in Toledo, Ohio. With nearly 30 years in the IT industry, Eric specializes in leveraging technology to improve the lives of our customers and their experience with the Bank. Want to connect? Contact us here.