IBM® Security Trusteer Rapport™

At Waterford Bank, N.A., your security is our top priority. That is why we have partnered with IBM, a leading expert in financial security, to offer Trusteer Rapport online fraud protection software, customized to protect users of Waterford Bank – at no cost to you.

IBM® Security Trusteer Rapport®‘s primary goal is to prevent online fraud committed by financial malware. It protects you by locking down your browser and creating a tunnel for safe communication with online websites, ensuring that account credentials are passed to genuine sources only.

How Trusteer Rapport Protects You

  • Removes existing financial malware from your computer immediately.
  • Prevents financial malware infections when accessing malicious websites or downloading malicious applications.
  • Stops phishing attacks from stealing your credentials and data.
  • Automatic updates are done in the background keeping up with the latest threats.
  • Compact software that will not slow down your computer or interfere with your applications.
  • Protection starts with a quick installation (to help ensure full protection, please restart your computer).

How to Download Trusteer Rapport

The first time you login to Online Banking once Trusteer goes live, a popup box will be presented to you asking if you want to download trusteer Rapport now. Click “Download Now” if you are ready to install or you can click “Remind Me Later” and you will be prompted at a later time to install.

Trusteer Download Popup Box


How You Know It Is Working

Once installed, a green Trusteer Rapport icon will be displayed near (or in) the browser’s address bar when you are viewing a website that is protected by Trusteer Rapport.

Trusteer protected Site Bar

If the site is unprotected, a grey icon will display instead.

Trusteer Unprotected Site Bar

In instances where a grey icon is displayed, you can protect the site by clicking the grey icon and selecting the button” Protect this Website” from the popup box that appears.

Trusteer Protect Website Box


IBM Security Trusteer Rapport is offered by IBM. IBM is responsible for the accessibility of its products. To contact IBM with accessibility questions about their product please visit Trusteer Rapport Support. For additional questions about the service, take a look at these Trusteer Rapport FAQS.

By downloading and installing IBM® Security Trusteer Rapport® security software you agree with all Trusteer terms and conditions. Waterford Bank, N.A. is not responsible for, nor do we guarantee, the content or services associated with this product. All problems, questions or concerns regarding IBM® Security Trusteer Rapport® security software should be directed to support@trusteer.com.

©International Business Machines 2016, IBM®, Trusteer Rapport, Trusteer Rapport Payment Card Protection and Trusteer Rapport Phishing Protection are trademarks of the International Business Machines Corporation, registered in many jurisdictions worldwide.