Online Banking Security

At Waterford Bank, N.A., we use leading-edge technology to ensure that all customer information is safe, but security is a team effort and you can help keep your information secure by practicing safe internet usage. Follow these steps to help protect yourself and add an extra layer of protection to your online experience.

Make sure you’re on the right site

To help ensure you’re on the real Waterford Bank, N.A. as you sign in, check your browser address bar for:

  • Green text/shading
  • Lock icons


We protect our customers by using a combination of security measures that are among the best in the e-commerce industry.

Online Banking

We are committed to making your online banking experience secure and protected. When you log in to Online Banking, you should see the web address (URL) bar turn green and, depending on which browser you are using, you should see “Fiserv, Inc” either before or after the web address.  Seeing these visual clues tells you that you are at a valid website and it is OK to log on.

Screenshot of a secure web address bar with green lock symbol.

In addition to what you can see with the green bar, our Online Banking site is validating you as a user behind the scenes.  Your browser, computer, operating system and other identifiable items on your PC are being compared to what you have used before to log on.  If these do not match, you will be asked to answer your security questions, just as you have before when logging on to a new PC.

Website Security

Waterford Bank, N.A. uses leading firewall and network security technology to protect our computer systems from unauthorized access.

You can be confident that your personal information is safe and private during and after you complete our online transactions. If you have any questions or concerns regarding the security of your information, please contact us.